Privacy Policy

Last updated: August 2025

1. Introduction

Next Level Home Care, LLC (“we”, “us”, or “our”) operates the website nextlevelhomecares.com (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service. By accessing or using the Service, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of personal information through our website and services:

• Contact Forms:
  – From the Contact page form: your name, email address, subject, and message.
  – From the Client Review form: overall rating, review title, review content, name, email, and confirmation that the review is genuine.
  – From the Careers page: caregiver applications submitted via an external third-party platform at clearcareonline.com. We do not directly collect this data; it is handled by the third party.
  – From the Set An Appointment form: name, address, email address, phone number, message, and preferences such as preferred contact method (email or phone), best time to call (anytime, morning, afternoon, evening), preferred date, and preferred time.
• Cookies and Tracking Technologies:
  – Essential cookies necessary for security and session management.
  – Analytics cookies through Google Analytics to help analyze website usage and improve our Service.
  – Marketing cookies such as Facebook Pixel for advertising purposes.
• Log Data:
  We automatically collect information your browser sends when you visit the Service, including IP address, browser type and version, pages visited, time spent, and other diagnostic data.

3. How We Use Your Information

We use the information collected for purposes including but not limited to:

• Responding to your inquiries submitted via the Contact form.
• Publishing client reviews on our website.
• Improving our website and services through analytics.
• Managing caregiver applications through the external ClearCare platform.
• Scheduling and managing appointments submitted through the Set An Appointment form.

4. Data Sharing and Disclosure

• Personal information submitted via contact and review forms is accessible only to authorized staff at Next Level Home Care, LLC.
• Caregiver application information is managed and stored by ClearCare, the external service provider. We do not sell or rent your personal information to third parties.
• We may disclose your information if required by law or legal process.

5. Data Retention

• Contact form data (name, email, message) will be retained for up to 1 year after the last interaction for record-keeping and communication purposes.
• Client reviews, including your name and review content, are published on the website indefinitely unless you request removal.
• Caregiver application data retention is subject to ClearCare’s policies.
• Appointment form data will be retained for as long as necessary to schedule and manage your appointment and for up to 1 year thereafter.

6. Cookies and Your Choices

We use cookies and similar tracking technologies to improve your browsing experience, provide essential site functionality, and help us understand how our website is used.

• Essential Cookies: Required for core website functions such as security, network management, and accessibility. These cannot be switched off in our systems.
• Analytics Cookies: Used to collect information about how visitors use our website, such as which pages are visited most often, through tools like Google Analytics. These cookies help us improve our Service.
• Marketing Cookies: Used to deliver relevant advertisements, measure the effectiveness of marketing campaigns, and track engagement, such as through Facebook Pixel.

When you first visit our website, you will see a cookie consent banner that allows you to accept or manage your cookie preferences. You can change or withdraw your consent at any time by reopening the cookie settings panel or adjusting your browser settings to block or delete cookies.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

7. Maryland Data Breach Notification

In accordance with Maryland law, if we become aware of a data breach involving your personal information, we will notify you promptly via email or other contact methods and take reasonable steps to mitigate any potential harm.

8. GDPR Compliance

If you are visiting from the European Union, you have rights under the General Data Protection Regulation (GDPR), including:

• The right to access and obtain a copy of your personal data.
• The right to request correction or deletion of inaccurate or incomplete data.
• The right to object to or restrict data processing.
• The right to withdraw consent at any time.

To exercise these rights, please contact us at info@nextlevelhomecares.com.

9. HIPAA Status

Next Level Home Care, LLC is not a Covered Entity or Business Associate under HIPAA and does not collect, store, or process protected health information (PHI) as defined by HIPAA.

10. Children’s Privacy

Our Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such data, please contact us immediately so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

For any questions or concerns about this Privacy Policy, please contact:
Email: info@nextlevelhomecares.com
Phone: 443-290-9005 / 443-570-7629